Some payment requests can be flagged as duplicate to eliminate human error and fraud if we detect a matching with the amount of past or current requests.
Showing potential duplicates
- Go to Payment requests on Payflows
- Check the requests with a “yellow alert icon” in the Amount column
- Click on the “yellow alert icon”
- Click Show potential duplicates
- Manage potential duplicates by marking requests as non duplicates
Marking a flagged request as non-duplicate
- Complete all the steps in “Showing potential duplicates”
- Click on the flagged payment request to obtain more details about potential duplicated
- Mark as non duplicate on the 3 dots at the top-right of the screen